Frequently Asked Questions

YOUR JACKETS ARE GREAT! HOW LONG WILL IT TAKE FOR ME TO GET ONE?

In order to keep customer costs as low as possible, we do not keep a stock of jackets in inventory. Instead, upon payment, each jacket is tailored specifically for the customer. As soon as we receive your order, our tailors will get to work and we will have your jacket(s) in the mail to you within ten (10) business days. If you have any questions about the progress of your jacket order, please do not hesitate to contact us via email: hello@ikirejones.com

JUST TAKE MY MONEY! HOW DO I PLACE AN ORDER AT IKIREJONES.COM?

It is our goal to provide you with a pleasant and efficient shopping experience. Our items are grouped by category. Individual items within a category may be viewed by clicking on the item to view more details, photographs, and subsequently adding the item to your Shopping Cart. From the item page, you will be able to select your size or color for the item. Upon making your selection, you may click "Add to Cart." After adding an item to your cart, you will be able to select your size or color of choice. You may then continue shopping or proceed directly to the checkout process. When checking out, your billing address and credit card information will be requested to complete the transaction. If you need any assistance in placing an order, please do not hesitate to contact us via email: hello@ikirejones.com

I WANT IT NOW! HOW DO I TRACK MY ORDER'S PROCESSING AND SHIPMENT?

After we receive your on-line order, we will send you an email which confirms the details of your transaction (including your personal information and the specifics of the item(s) purchased). We will also provide you with a UPS tracking number so you can keep tabs on the delivery of the items you have purchased as they make their way over to you from our base in Philadelphia, PA, USA.


WHAT IS YOUR EXCHANGE POLICY?


Of course, it is our goal to provide you with goods that are of exemplary quality and in pristine condition. However, if for some reason you find yourself unsatisfied with the item you have received, we will be happy to accept a return or exchange. Returns or exchanges are accepted on the condition that the item is unworn, undamaged, unaltered, unwashed and mailed back to us within fifteen (15) days of delivery of the item(s). If you would like to inquire about product availability, please do not hesitate to contact us via email: hello@ikirejones.com.


In the case of an exchange, please send your item to: Ikire Jones 131 N. 21st St Philadelphia, PA 19103, USA